Privacy Policy
Last updated: JULY 2026
This Privacy Policy explains how Potent Clarity (ABN 67 110 557 619) collects, uses, stores, and discloses your personal information. It applies to all users of this website and all Potent Clarity products and tools.
Potent Clarity is committed to handling personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
If you have any questions about this policy or how your information is handled, please contact us at hello@potentclarity.com.au.
What information we collect
We collect personal information only when it is necessary for providing our products and services. We do not collect more information than we need.
We do not store your payment card details. Payment information is processed directly by Stripe which powers payments for our checkout provider, Checkout Page. Potent Clarity does not have access to your card number, expiry date, or security code.
Claim Pulse does not ask for personal claim details - claim numbers, insurer names, policy information, or similar. The tool works by identifying patterns in how you describe your experience. You do not need to share any sensitive claim information to use it.
How we use your information
We use your personal information only for the purpose for which it was collected:
Claim Pulse subscribers - to send your Claim Pulse results and occasional insights about navigating insurance claims. You can unsubscribe at any time.
Insurance Claim Delay Rescue Kit purchasers - to deliver your product and send related follow-up communications. Your name and email are held separately from Claim Pulse subscribers.
Website visitors - to understand site performance and improve user experience. This data is aggregated and not used to identify individuals.
We do not use your personal information for any other purpose without your consent. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Third-party platforms we use
Cookies and Tracking
This website may use cookies - small files stored on your device - to support basic site functionality and analytics. Cookies do not contain personally identifying information.
You can configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect some aspects of the site's functionality.
We do not use advertising cookies or track users across other websites.
How we store your information
Personal information collected by Potent Clarity is stored within the third-party platforms described above. We take reasonable steps to ensure those platforms maintain appropriate security measures.
Kit, which holds subscriber and purchaser email lists, may store data on servers located outside Australia. By providing your email address, you consent to this data being transferred and stored internationally in accordance with Kit's privacy policy.
We retain your personal information for as long as it is needed to provide the service you requested, or as required by law. If you unsubscribe from our email list or request deletion of your information, we will remove it promptly.
Your rights
Under the Australian Privacy Act 1988, you have the right to:
Know what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to any legal obligations we may have to retain it
Withdraw consent to receive marketing communications at any time by unsubscribing from our emails
To exercise any of these rights, please contact us at hello@potentclarity.com.au. We will respond within a reasonable timeframe.
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Links to other websites
This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
Continued use of this website or our products after any changes constitutes your acceptance of the updated policy.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@potentclarity.com.au
This Privacy Policy was prepared in good faith to reflect Potent Clarity's actual data practices. It has not been reviewed by a legal professional.